Businesses that rely on field service personnel are retooling their workforce and steadily migrating from expensive single-purpose devices to multi-use, smart devices. These service-intensive businesses may deal in computer repair, medical equipment, industrial equipment, property maintenance or energy delivery and all have mobile needs that are more effectively addressed with new smart devices and field service apps. With many rugged-ized solutions on the market available for Android and iOS devices, they can be deployed at a lower cost and have the potential to deliver a broader range of capabilities for service workers.

USE CASES

  • Work order management
  • Data collections
  • Resource and asset tracking
  • Time tracking and scheduling
  • GPS/Mapping systems

CAPABILITIES

App distribution & management for MDM devices
Field service personnel are usually issued pre-configured devices with MDM installed. Apperian works seamlessly with all vendors as the system of record for managing mobile apps and managing all aspects of the application lifecycle. Updates to the apps are updated on the device instantaneously “over-the-air”.

“No SDK” mobile app security
Apperian wraps apps to protect sensitive data without touching code or using SDK’s; data is secured invisibly. Ensure apps and data are protected with built-in encryption, app-level VPN, required passphrase policies, and more.

Mobile Identity Bridge
Apperian dynamically authenticates users directly through your identity server (SSO) for system access and app distribution based on user’s role.

Secure, role-based content portal
Powerful document management empowers tablet users to directly edit, mark-up and organize nearly any form of content including Word documents, Excel spreadsheets, PowerPoint presentations, PDF’s videos, news feeds and more.

Enterprise-grade cloud architecture
Apperian’s solution is 100% architected to run in the public or private cloud.  With global redundancy and multiple service providers, we offer no single point of failure, and can scale to hundreds of thousands of users instantly.